Support Desk Analyst
Meriden, West Midlands
Permanent
Up to £26,000 pa (depending on experience)
Full time, Monday to Friday - office based
Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking.
Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home.
Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you.
Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same.
What you’ll be doing as a Support Desk Analyst:
Acting as the first point of contact for all IT support queries across the business
Logging, categorising and prioritising tickets through the helpdesk system
Troubleshooting hardware, software, access and basic network issues
Providing first-line support for Microsoft Office, Windows and business systems
Managing user accounts including password resets, access and permissions
Supporting new starters and leavers with account setup, equipment and access
Escalating more complex issues with clear and accurate information
Monitoring and progressing tickets to meet agreed response times
Supporting laptops, mobiles and other IT equipment
Assisting with system updates, patches and general maintenance
Maintaining accurate ticket notes and contributing to support documentation
What we’re looking for:
Previous experience working as a Support Desk Analyst or in a similar first-line IT support role
Experience working in a service desk environment, managing and updating tickets
Good understanding of Windows, Microsoft Office and general IT systems
Experience with user account management (password resets, permissions, access)
Basic knowledge of networking or VPN connectivity issues
Familiarity with ticketing systems and ideally ITIL-based processes
Strong communication skills with the ability to explain technical issues clearly
A calm, professional and helpful approach when dealing with users
Good organisation skills with the ability to manage multiple tickets at once
A methodical approach to troubleshooting and following processes
Awareness of data protection and handling sensitive information appropriately
It would be a bonus if you have:
ITIL Foundation or similar
Experience supporting multiple sites or remote users
Exposure to cloud systems or business applications
If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today