Credit Controller Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job:As the Credit Controller you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers. Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively. To be a designated point of contact for customer assigned to them. Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections workflow system. To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt. To treat customers fairly and refer any customer suspected of being vulnerable to Recovery or notify management. Take responsibility for being a good team player by ensuring team tasks are shared equally such as phones, statements, and group email. Skills & Experience Previous Collections/Recovery experience desirable Background in accounting or legal roles with any associated qualifications is desirable but not essential. Excellent communication skills via all mediums (Email, Phone - essential) Analytical and objective approach to problem solving. Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable) Strong team ethic. How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency –Acknowledging concerns and identifying inconsistencies constructively Trust – Relying on each other to act swiftly and achieve goals Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness CompensationWe offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available, and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background 4739893