We have an excellent opportunity available for a Technology Support Apprentice to join our DDaT (Digital, Data and Technology) Team here at Wokingham Borough Council, on a full-time, 2 year fixed term contract.
As the Technology Support Apprentice, you will provide support to internal staff in the administration of duties centred around resolving non-complex requests such as application and account access, assist in duties relating to the day to day operation of the councils computer systems and ensure IT assets are accounted for and in working condition before allocation and use.
Apprenticeship
The successful candidate will undertake the Level 3 Information Communication Technician Apprenticeship with LDN.
We’re looking for candidates who are confident using Microsoft Office and similar applications, and willing to learn new IT systems. You’ll need to be an excellent communicator, self-motivated, and have strong attention to detail.
⭐Staff Benefits⭐
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave – 25 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
⭐Local Government Pension Scheme
⭐GP Helpline - Available 7 days a week
⭐Employee Assistance Programme – Including a 24/7 Your Care Helpline
⭐Free Eye Tests and Flu Vaccines
⭐Free Onsite Gym - Located at Shute End Offices, Wokingham
⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
⭐Move through Menopause Course
⭐Sports & Social Group Activities - Including running, football, cricket & more
⭐Learning & Development Opportunities
⭐Employee Networks
⭐And more!
Key Responsibilities:
1. Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries, including receiving, logging and managing calls from internal staff
2. Publishing support documentation to assist staff with requests for information, maintaining the Council’s IT knowledge base and maintaining the IT intranet pages
3. Apply technical skillset to assist the delivery of the IMT Service
4. Ensuring that all IT Assets which are no longer fit for purpose of re-use are securely stored until can be disposed of
5. Ensuring that Laptops and Smartphones are clean and fit for purpose before being allocated and worked on.
6. Contribute to project work, supporting the wider team, as and when required
Candidate Requirements:
7. Excellent verbal and written communication skills
8. Basic understanding of computer support
9. Knowledge of Microsoft Products
10. Good organisational skills
11. Ability to work as part of a team
Apprenticeship Requirements:
You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.
If you do not have a Level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.
Our Area:
Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, for more information or to arrange an informal discussion about the role, please contact Rory Kirkpatrick via (Strictly no agencies).