Role: Customer Insight & Speech Analyst
Salary: Up to £40,000 (location depending) + benefits
Term: 24 month FTC
Location: Manchester or Stratford, London up to 2 days per week hybrid working
Hours: Mon-Fri 8am-4pm or 9am-5pm
This is a great opportunity for an experienced Customer Insight & Speech Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London.
Do you have a passion for Customer Excellence and IVR?
Are you a great storyteller?
Are you experienced using SQL and PowerBI?
The Customer Insight & Speech Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships.
The Customer Insight & Speech Analyst role duties include:
* Gathering data
* Analysing data
* Identifying pain points
* Troubleshooting
* Creating reports and dashboards
* Presenting insights
* Making recommendations
* Collaborating with cross-functional contact centre teams
* Supporting CX initiatives
* Monitoring effectiveness
* Continuous Improvement
* Exploring new data sources
* Refining analysis methods
The Customer Insight & Speech Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies.
Experience working with SQL, Excel and PowerBI is essential for this role.
Please follow the link to apply for this Customer Insight & Speech Analyst role based in Manchester or Straford, London.
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