My Hertfordshire-based client is a privately owned SME with over twenty years of experience in providing commercial cleaning and soft FM services. They operate across various sites, including offices, residential, commercial communal areas, clinical spaces, retail spaces, theatres, museums, and galleries.
I am recruiting a part-time (32 hours) Mobile Support Supervisor/Manager to join their team. The role combines operational management with hands-on mobile support. The week is divided between supervising and managing multiple sites with support from the Head of Operations (0.5 days) and providing deep cleaning support (3.5 days). The sites are located in the London/Essex/Kent region.
Supervisor/Manager duties
* Provide operational management support across client sites
* Complete site audits via the Cleanlink system, resolving issues promptly
* Manage staff timesheets and holidays using the Time Management System
* Carry out out-of-hours spot checks on sites
* Ensure health & safety procedures are followed and promote safe working practices
* Recruit new cleaning staff using the Cleanlink system
* Train and support cleaning operatives
* Implement discipline procedures as needed
* Organise and delegate tasks to support staff and operatives
* Respond to client complaints and resolve issues efficiently
* Manage stock, equipment, and cleaning supplies through the company app
* Induct and train new staff, and mobilise new sites
Mobile Support Cleaner duties
* Provide operational support across client sites
* Cover staff holidays and sickness as directed by Mobile Area Managers
* Perform deep cleaning tasks, including carpet, hard floor, oven, window cleaning, and jet washing
* Record tasks performed using the Cleanlink system
* Report faulty equipment, damage, vandalism, or hazards
* Maintain company vehicle and report any issues
* Follow health & safety procedures and promote safety
* Liaise with managers to meet client KPIs
Candidate requirements
* High energy, positive attitude
* Extensive experience in the cleaning industry
* Enjoy training, administration, and team leadership
* Excellent understanding of cleaning processes
* Hardworking and leading by example
* Organised with good time management
* Reliable, responsible, flexible
* Able to work independently and as part of a team
* Attention to detail, ability to work under pressure
* Knowledge of health & safety legislation and chemical safety (COSHH)
* Excellent customer liaison and communication skills
* UK driving license
* Proficiency in Microsoft 365, Cleanlink, and Time DNA systems (training available)
* Reside in South or Central London, Essex, or Kent around the M25
Salary: £25,276.16 per annum (£15.19/hour), with potential overtime, annual performance bonus, company vehicle, laptop, mobile phone, and iPad.
Fairford Associates acts as an employment agency. If you do not hear within seven days, your application has been unsuccessful, but your CV will be retained for future opportunities.
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