Job Title: Customer Service Officer, Armadale Partnership Centre, 495.33
Company Name: West Lothian Council
Location: Armadale Community Education Centre North Street, Armadale, EH48 3QB
Job Type: Part-Time
Salary: £27,498 - £29,563 per year pro rata
Job Description:
The post holder will work as a member of a customer focussed team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres. These tasks include:Providing advice and information on a range of general and complex customer enquiries (eg council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork)Make referrals on behalf of customers to internal and partner services and organisationsCarry out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.Plan, promote and host reading initiatives and customer events (eg Bookbug, author visits)Build and maintain links and relationships with community groups, schools and organisationsProvide basic IT support to customersReception dutiesManage room booking enquiries/applications and e
Experience And Qualifications:
We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed.You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.You will be expected to take a lead role in organising and prioritising the day to day work within the area you are working in.You will be required to demonstrate that you can work within a busy and changing environment, remain calm under pressure and that you can respond to the needs of customers and colleagues in a helpful and proactive way.You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.Most of all, you should enjoy working with people and with the public.You will assist in meeting and exceeding customer expectations, working and supporting the local community within legislation...
Application Process:
Apply via myjobscotland using the link provided
#J-18808-Ljbffr