Main area Maternity Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 24 hours per week (Working pattern 6 hour shifts working a rota over 7 days inclusive of all bank holidays) Job ref 297-7540915
Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Gateshead Health NHS Foundation Trust Town Gateshead Salary £24,465 pa Salary period Yearly Closing 03/12/2025 23:59
Maternity Clerical Officer
NHS AfC: Band 2
In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible.
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTEit is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.
All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.
Job overview
Applications are invited for the above post based within the Maternity department. The post holder will provide an efficient, friendly and above all confidential reception service to the unit, as well as efficient and effective data entry to support the various computer systems used in the department. You will also work closely with medical professionals including Doctors, Nurses, Midwives and GPs providing support where necessary.
The applicant will have excellent communication/interpersonal skills, a good telephone manner and indicate an ability and a willingness to support other team members. IT skills, previous clerical experience, and experience of data entry are essential. Knowledge of Careflow and experience of working in a hospital/care environment are desirable.
This is an opportunity for an enthusiastic, committed individual to join an established team within the Maternity unit.
Working pattern 6 hour shifts working a rota over 7 days inclusive of all bank holidays.
Informal enquiries welcomed by Leona Parkinson, Administration Manager on 0191 445 3428.
Main duties of the job
The post holder will provide a high quality clerical service to the Maternity reception with the aim to facilitate and enhance the quality and availability of patient information to the Clinical and Administration Team.
Working for our organisation
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Detailed job description and main responsibilities
* To provide an efficient and friendly service to patients, visitors and colleagues, handling enquiries promptly.
* To ensure all patient details entered onto Careflow are correct and carried out in a timely manner.
* To assist nursing and midwifery staff in ensuring that the highest possible standard of patient care is achieved.
* To maintain confidentiality.
* To provide an efficient and friendly service to patients, visitors and colleagues either at reception or by telephone.
* To liaise with staff on the unit and hospital security staff to ensure the safety and security of mothers and babies on the unit.
* To liaise with wards regarding Admissions, Transfers and Discharges and prepare relevant documentation and enter data onto Careflow.
* To coordinate and distribute discharges to appropriate health care professionals.
* Coordinating and tracking patient notes (requesting/ locating, tracking on filefast, notes transfer/return and orphan filing) or information.
Person specification
Experience
* Ability to maintain a comprehensive filing system and of maintaining/preparing accurate documentation records.
* Administrative experience, preferably within a health and social setting.
* Ability to work as part of a team and on own initiative
* Experience of working in a reception
* Previous experience of Careflow. (2)
* Previous experience within an acute hospital setting/NHS experience
Skills
* IT and keyboard skills with a working knowledge of Microsoft Office and Windows
* Good interpersonal skills with professionals and the public
Applicants who have not been contacted within 4 weeks of the closing date are to assume that their application has been unsuccessful.
Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications where the post is eligible. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
Candidates who require sponsorship are strongly advised to visit the UK Border Agency website and familiarise themselves with what is required. There is a facility on this site to access the points based calculator and work through an example which should assist candidates in their understanding of the process.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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