Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services. For more information, please visit: www.mclarens.com
The opportunity
Reporting to the Subsidence Lead and working closely with colleagues, you will be an active member of a team project managing a portfolio of subsidence losses from notification to conclusion. You will provide effective support to Adjusters, as well as managing aspects of the claim process yourself, and ensuring timely progression of cases along with superior service.
The Role
Your responsibilities will include:
* Administration of new claims, including receiving instructions, issuing acknowledgements, setting up files and undertaking risk screening and triaging.
* Working closely with Adjusters to assist with investigation and validation enquiries.
* Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
* Self-managing aspects of the claim process assigned to yourself in a timely fashion.
* Overseeing Adjuster caseloads when necessary during periods of leave.
* Being a focal point or lead contact for stakeholders where needed, and providing support, assistance and information.
* Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a coordinator where needed for interested parties.
* Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales.
* Ensuring time reporting and billing is compliant with internal standards processing and systems.
* Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
* Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
* Account management support where required.
* Incoming telephone calls / resolve queries.
* Invoicing.
* Other ad hoc work as required.
About you - Knowledge and Experience:
* An understanding of subsidence and subsidence claims handling is desired, although not essential with willingness to develop knowledge.
* You must have previous claims handling experience including caseload management.
* You will be, or be willing to become, CILA/CII qualified.
* Organised and able to self-manage workload, having a methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
* Good working knowledge of Word and Excel.
* Excellent interpersonal and communication skills, being able to communicate in a clear, concise, structured and empathic manner.
* Strong relationship management skills, with a capability of establishing good working relationships with your team, colleagues and 3rd parties.
* Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands.
* Thrive in a busy customer focused working environment.
* Be driven to meet and exceed targets.
* Flexible with regards to travel which may be required as and when.
Should you wish to apply, please forward your CV and supporting cover letter to hr.uk@mclarens.com
We look forward to hearing from you.
Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.