Position: Senior IT Engineer
Location: Fyfield, Oxfordshire OX13 5LN
Hours: Full Time
Salary: Packages around £50,000 per annum (depending on experience) Business/performance related bonus
Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for 30 years?
We are passionate about technology, innovation, and creativity. We are seeking a dynamic Senior IT Engineer with a focus on networking to join our team and contribute to our continued success.
The company prides itself on delivering efficient IT solutions to over four hundred sites nationwide, with a focus on exceptional customer service and lasting client relationships. As we expand, we are looking for a well-presented, customer-focused, and personable individual to join our Fyfield office.
You will play a crucial role in implementing and managing new projects and installations, providing on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards.
Are you the right person for the job?
* 4-5 years in a similar role
* Proven ability to form lasting customer relationships.
* Expertise in remote and on-site support
Technical skills should include:
* Cisco Expertise: In-depth knowledge of Cisco routers and switches
* Networking: TCP/IP connectivity and IT security expertise
* Firewall configuration, management and reporting (Fortinet)
* Windows Server Administration: 2016, 2019, and Server 2022
* High-Level Communication Skills: Both written and verbal
* Device Support: Windows 10/11 and Apple devices, experience with Intune, Apple, and Meraki MDM
* Backup Technologies and Disaster Recovery
* Microsoft SQL Server: Experience advantageous
What we are looking for?
Network Design and Implementation -
* Architecting scalable networking solutions based on individual business requirements.
* Working with senior management to define Aegis policies and procedures.
* Creating network topologies and diagrams.
* Create recommendations for network hardware and software to improve service and profitability.
* Implementing new network technologies and upgrades.
Support, Network Maintenance and Troubleshooting -
* Monitoring network performance and identifying potential issues.
* Conduct problem analysis and investigation. Diagnosing and resolving complex network problems.
* Ensure all systems are monitored and backed up at agreed intervals.
* Performing routine network maintenance checks.
* Escalating critical network issues to Management.
Network Security -
* Implementing network security policies and best practices.
* Ensuring network systems are protected and only accessible by the engineer with the required skillset.
* Identifying and mitigating network vulnerabilities.
* Ensure security patches/firmware are tested and applied to maintain system security.
Capacity Planning and Optimisation -
* Assessing network capacity and planning for future growth.
* Optimising network performance by analysing traffic patterns and making all necessary adjustments.
* Implementing network load balancing strategies.
Team Leadership and Mentorship -
* Providing technical guidance and support to junior engineers.
* Training and developing team members on new technologies.
* Reviewing and approving network changes.
* When needed all staff may be required to assist another team to ensure the customers systems are maintained and kept operational.
Documentation and Reporting -
* Maintaining detailed network documentation for all systems including procedures, configurations, and diagrams to a high standard.
* Generating network performance and security reports for management.
* Operational management of networking systems.
* Management of field engineers to ensure fixes and installations are performed within the contract or project timescales.
* Advise senior management of any required changes to engineers start and finish times so staff availability is available to the entire team.
* Management of Network projects.
* Participation in management meetings relating to network related projects and job tickets.
* Engagement with other teams where required to ensure projects are delivered as defined.
* Participation with engineer reviews and training schedules.
* Any new deployments/upgrades are all updated within WUG/SolarWinds/IT Glue.
What can you expect in return?
* Company pension
* Private Health Care
* Group Life
* Eligible for profit-share after 12 months of continuous service
If you are a dedicated IT professional with a passion for technology and exceptional customer service, apply now.
If you feel you would be a good fit in the Aegis team, we’d love to hear from you.
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