Artis Recruitment is supporting a growing organisation in Bristol to recruit a Real Time Analyst to join their customer operations team. This role plays a key part in monitoring live performance, managing intraday resource, and ensuring customers receive a smooth, efficient service experience. What you'll be doing Monitoring real-time staffing levels and customer demand to optimise performance Managing intraday schedules, shrinkage and adherence using WFM tools Analysing performance data and making confident operational decisions Producing short, medium and long-term resource plans across supply and demand Identifying risks to delivery and escalating with clear, practical solutions Working closely with operational teams to align resource to customer needs Using Excel and planning models to track, update and improve forecasts Location, salary & benefits Office-based role with a minimum of 2 days per week in the Bristol office (Lyde Green) Salary of £30,000 25 days holiday plus bank holidays Generous contributory pension scheme Volunteering days to support charity work Why this role? This is a great opportunity to step into a visible, impactful role where your analysis directly influences customer experience and operational success. You'll work closely with stakeholders across the business, develop your planning and decision-making skills, and be part of a team that values insight, ownership ...