Position Summary
Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Analyst to support our EMEA Assisted Service Customer Order Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you!
The Innovative Medicine TPA – Cx Assisted Service is responsible for the overall strategic direction for technology supporting our customer ordering and support assisted service channel. The TPA will collaborate with Business and Technology colleagues to identify, prioritize, and deliver solutions in line with our autonomous supply chain strategy. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to our vision and technology product roadmap.
Responsibilities
* Manage all aspects of delivering IT solutions in support of Assisted Service capabilities for our Customers
* Ensure appropriate software delivery methodologies are in place to deliver quality IT solutions tied to business Objectives and Key Results (OKRs).
* Evaluate industry leading capabilities and drive solutioning to ensure we build a competitive advantage through our Cx systems.
* Drive integration strategy to provide an integrated ecosystem with Commercial and Supply Chain systems to ensure a connected and seamless experience in support of our customers and patients.
* Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
* Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.
Key attributes of the role
* Technology Product Strategy: Help shape our technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to align on Product Vision and build, maintain and execute against accompanying capability roadmap.
* Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined.
* Technical depth: Technical scope of knowledge includes a broad understanding of Customer Engagement (e.g. - Case Management, Knowledge management, etc) solutions with continual exploration of leading technologies, including artificial intelligence.
Qualifications
* Education: Bachelor’s degree in the field of Management Information Systems, Computer Science or other relevant field
* At least 3 years of Experience in Information Technology
* Demonstrated ability to deliver complex solutions applying Agile delivery methodologies required
* Product Management experience is required
* Excellent interpersonal and communication skills (oral and written)
Johnson & Johnson is an Afframitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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