Customer Service Advisor
Telford
Temporary for 3 months possibly longer
£12.30 per hour
Monday-Friday 8:30am-5pm, 37.5 hours per week
Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.
Responsibilities and duties will include, but not limited to:
* Handle incoming customer calls and provide clear, professional assistance
* Book and manage appointments related to customer enquiries and service needs
* Complete any invoice-related administrative tasks
* Respond to customer enquiries in writing, ensuring timely and helpful communication
* Represent the company positively by using strong product knowledge to build trust and enhance customer experience
* Maintain accurate and up-to-date customer records
* Provide general administrative support to the Customer Service Supervisor as needed
Skills and Experience
1. Experience working in an environment where customer service is paramount
2. A proactive approach to building relatio...