My client are seeking a proactive IT Support Technician to join their team. They are an established refurbsihment contractor operating thorughout London and the Southeast. This role involves providing technical assistance to end-users, ensuring the smooth operation of our IT systems, and contributing to various IT projects. Key Responsibilities: * Deliver first and second-line IT support via phone, email, chat, or in-person interactions. * Log and categorise support requests using our ticketing system. * Manage user accounts, including password resets and access permissions. * Document solutions and maintain internal knowledge bases. * Set up and configure hardware (PCs, laptops, phones, tablets) and software applications. * Ensure reliable and secure IT infrastructure aligned with organizational needs. * Assist in system and network administration tasks as needed. * Manage local network and internet connectivity securely. * Develop report templates and manage reporting applications and job management systems. * Conduct training sessions for staff on utilized systems and software. * Stay updated with technological advancements and assess their impact on the organization. * Recommend and implement innovative solutions to enhance efficiency. Qualifications: Essential: * Excellent communication and interpersonal skills. * Strong knowledge of Microsoft 365, Ethernet networking, and IT security principles. * Familiarity with various hardware, software, and Windows operating systems. * Ability to explain technical concepts to non-technical audiences. * Strong analytical and problem-solving abilities. * Understanding of IT systems, infrastructure, and security protocols. * Awareness of relevant regulations and industry standards to ensure compliance. * Minimum of 1-2 years of experience in a similar IT support role. What We Offer: * Competitive salary ranging from £28,000 to £30,000 per annum. * 25 days of annual leave plus bank holidays. * Company pension scheme. * A commitment to fostering a diverse and inclusive work environment. * Equal opportunities for all candidates throughout the recruitment process