Job Advert Our Digital Learning Co-ordinator role requires the post-holder to attend BACP House in Lutterworth on a regular basis, with occasional travel to events and overnight stays This role supports BACP's delivery by doing the following: Accountabilities 1. Support the delivery of monthly CPD Hub content launches, including collating materials from SMEs, preparing content for upload, and ensuring tasks are completed in line with agreed schedules and deadlines.Coordinatingday-to-day content processes,identifyingand resolving issues where possible, and escalating where needed to ensure deadlines and quality standards are met. 2. Upload,updateandmaintaincontent using internalstorage,CMS and LMSsystems, following agreed templates and guidance,for CPD hub and online resources. 3. Coordinate the two monthly content review processes (pre and post content launch), including preparing materials, distributing for review, trackingfeedbackand implementing agreed updates in line with established standards and guidance. 4. Monitorand update monthly statistics for CPD Hub and related activities, ensuring data isaccurateand available for reporting purposes. 5. Monitor and respond to the CPD Hub inbox, providingtimelyand professional support to member enquiries and escalating more complex queries asappropriate.Liaise with the Customer Services (CRS) team on a regular basis, including monthly updates, to support a consistent approach to member enquiries. 6. Maintainaccuraterecords and organise associated files and assets for learning resources within internal systems, ensuring information is up to date and supports the smooth coordination of the content lifecycle. 7. Completebasic video and graphic editing tasks using structured templates and processes, for event and online resource materials. 8. Support broader administrative and operational processes across the Member Resources team asrequired, contributing to team priorities and activities to ensure effective andtimelydelivery. 9. Attend BACP live events, in person or remotely as required, to support event delivery, and to staff the Member Resources stand at in person events whererequired, engaging with members and providing information and support as needed. Knowledge & Experience * One to two years’ experience of working in an administrative or coordination role, supporting structured processes and the delivery of digital content, learning resources or similar workflow-based outputs within a team environment. * High levelof general computer literacy across systems such as Microsoft 365, with proven ability to learn and adapt quickly to new systems and processes. Any experience of Adobe Creative Suite or similar tools is helpful but not essential, as full training will be provided to support basic template-based editing tasks. * Experience of working in a customer focused environment, with acommitment to providing high quality customer care. * Effective problem-solving skills and ability to react calmly underpressure. * Competent in data collation, reporting and analysing. * Excellentattention to detail resulting in an excellent degree of accuracy. * Effective verbal and written communication, adapting to audience. * Excellent inter-personal skills and the ability to communicate at all levels. * Abilitytoworkonowninitiativeandasamemberofateam. * Abilitytoplanandprioritiseabusyworkloadandcompetingdemands in a project management environment. * An understanding of equality and diversity (to ensure products and services are accessible andappropriate toour audience). * Empathywithandunderstandingofethicalvaluesinrelationto counselling and psychotherapy.