Company Overview
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
Job Description
We are looking for a Head of Sales to manage a team and drive the sales of our Experian Marketing Services products into the financial services sector. This is a player/manager role in which you will lead the strategic vision for the team and develop long‑term relationships with key clients, shaping engagement with the team and customers. Your role will be a blend of new business development and contracted business.
Responsibilities
* Sales Strategy Development and Execution: Develop and implement comprehensive sales strategies to achieve the company's revenue and growth objectives. Analyse market trends and customer needs to identify new business opportunities and refine existing strategies. Set sales targets and KPIs for the sales team, and ensure these are met or exceeded.
* Team Leadership and Development: Lead, inspire and mentor a team of sales professionals. Foster a top‑performance sales culture by providing guidance, coaching, and professional development opportunities. Conduct regular performance reviews and provide actionable feedback to drive continuous improvement.
* Customer Relationship Management: Build and maintain strong relationships with key customers and partners. Act as a key point of contact for high‑value clients and provide exceptional customer service to ensure customer satisfaction and loyalty. Oversee the development of customer databases and CRM systems.
* Sales Operations and Reporting: Oversee sales operations, including sales forecasting, budgeting, and planning. Monitor sales performance metrics and generate detailed reports for senior management. Collaborate with the finance team to ensure accurate sales forecasts and financial planning.
* Cross‑Functional Collaboration: Work with marketing, product, and customer success teams to align sales strategies with marketing campaigns, product launches, and customer retention initiatives. Provide feedback from customers and the sales team to influence product development and improve service offerings.
Qualifications
* Experienced people leadership – Ability to inspire and lead a diverse sales team towards achieving goals.
* Experience in banking/financial services, understanding of business and operational challenges and current/future market dynamics.
* Strong capability to develop and implement effective sales strategies.
* Proven track record of achieving sales results and achieving business objectives.
* Collaboration: Effective at working cross‑functionally to achieve common goals.
* Negotiation and influencing: built rapport with clients at all levels with excellent negotiation strategy skills and the ability to execute and close deals.
* Client Relationship Management: Expertise in building and maintaining strong client relationships to drive satisfaction and loyalty.
* Customer‑Centric Approach: Focus on understanding and anticipating client needs to deliver exceptional service and value.
Benefits
* Hybrid working
* Great compensation package including uncapped commission
* Core benefits include pension, Bupa healthcare, Sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Grade: C/EB7
Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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