Do you want to make a difference in people's lives? We are seeking an enthusiastic Patient Call Handler to join our established team and be a part of a company that really makes a difference in the way that healthcare is provided. This is an extremely important position within our business as you will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, providing a high‑quality, professional and efficient customer service to our patients at all times, you must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. You will be responsible for accurately registering patients, assisting with enquiries regarding appointments from patients and referring GP's, agreeing appointment dates and times with patients over the telephone and sending out appointment letters in a prompt and efficient manner, so attention to detail is vital. You will also be responsible for reminding patients of the times and dates of their appointments via telephone, tracking cancellations of appointments and offering vacant slots to other patients on the waiting list so that we can deliver the best care and full range of NHS Services.
* Dealing with high levels of inbound and outbound calls in a professional, friendly and courteous manner
* To provide an excellent quality of patient care at all times
* To accurately type clinic letters
Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high‑quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values:
* Caring - Respect and compassion in everything we do
* Inclusive - Empowering diverse voices and teamwork
* Evolving - Driving continuous improvement and innovation
* Ambitious - Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We're committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
The working hours are full time 37.5 hr per week, shift's will be between the hours of 8am and 6pm Monday to Friday, with some weekend working on a rota basis, onsite in Manchester, M3 5NA. A two‑week training and induction will be given, you must be available to work 9am - 5.30pm in these 2 weeks. Shift Pattern - 8am - 4.30pm, 9am - 5.30pm, 9.30am - 6pm. You must be available to work any of these shift patterns on a rota basis. Hours - 37.5 Hrs. Salary - Full time 37.5hrs salary is £23809 - 24784.50.
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