Job Title: Commercial Waste Sales Advisor
Salary: £33,531 - £38,052 per annum
Grade: D
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
The Commercial Waste Team forms a key part of Thurrock Council’s wider Waste & Recycling Services, delivering tailored waste and recycling solutions to businesses across the borough. The team focuses on service quality, environmental responsibility, and income generation to support the Council’s financial and sustainability goals. This role supports that mission by developing new business opportunities, building strong customer relationships, and ensuring high standards of service delivery.
About the Role
The Commercial Waste Sales Advisor will generate new business, manage existing customer relationships, and promote the Council’s commercial waste and recycling services. The role focuses on increasing revenue, improving customer satisfaction, and supporting sustainable waste management practices.
As the Commercial Waste Sales Advisor you will be responsible for:
1. Sales & Business Development
Identify and pursue new commercial waste customers. Conduct site visits to assess client needs and recommend suitable waste solutions. Prepare and present quotes, tenders, and service proposals.
Customer Relationship Management
Act as the main point of contact for trade waste customers. Resolve queries and complaints in a timely and professional manner. Build and maintain strong relationships with customers, suppliers, and internal teams.
Contract Management
Ensure customer contracts are completed accurately and stored correctly. Monitor contract performance and service delivery standards.
Compliance & Environmental Standards
Ensure all services comply with waste legislation and environmental regulations. Promote sustainable waste practices to clients.
Collaboration & Reporting
Work closely with operational teams to support smooth service delivery. Produce sales reports, forecasts, and market insights. Support marketing campaigns and maintain the customer database. Monitor competitor activity, market trends, and service developments.
Performance & KPI Management
Meet individual and team sales targets. Monitor KPIs including revenue growth, customer retention, and service uptake. Adhere to Council and legal requirements relating to Quality, Environmental and Health & Safety standards.
This role offers the chance to make a real difference by driving growth in the commercial waste service while ensuring businesses receive reliable, compliant, and environmentally responsible waste solutions.
What We’re Looking For
We’re looking for someone who has:
2. Proven negotiation and sales skills, with the ability to influence, upsell, and secure new business. Strong organisational skills, with the ability to plan, prioritise, and manage competing demands effectively. Excellent data analysis and reporting abilities, including interpreting complex data and producing clear, meaningful performance metrics. Proficiency in maintaining accurate records, spreadsheets, databases, and management reports. A systematic and methodical approach to problem‑solving, identifying issues and implementing effective solutions. Flexibility in working hours, with the ability to adapt to operational and customer needs. In‑depth knowledge of waste legislation and regulatory requirements relevant to commercial waste services. Strong communication skills, both verbal and written, with the ability to present information clearly and confidently.
3. Legislation and of any other key practice standards
Essential Qualifications: N/A
DBS Check: Not Required
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
4. Generous annual leave entitlement
5. Local Government Pension Scheme
6. Flexible and hybrid working opportunities (where applicable)
7. Ongoing training and professional development
8. Employee assistance programme and wellbeing support
9. Staff discounts and local offers
10. A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 2nd April 2026
Closing Date (Internal & External): 12th April 2026
Interview Date: w/c 13th April 2026
Additional Information
If you have any questions about the role or interview process, please contact:
Samantha Murphy, Waste Operations Manager