We are looking for a Clinical Services Administrator to join our In-House Clinical Services team at Northgate Medical Practice.
This is a full-time, office-based position working 37.5 hours per week, Monday to Friday, 08:00 to 16:30. Please note that working from home is notavailable for this role.
Main duties of the job
The successful candidate will coordinate clinic diaries, manage patient bookings and communicate with patients regarding their appointments. They will prepare and process clinical correspondence and referrals accurately and in a timely manner, using dictation software and clinical systems including EMIS and Docman. The role supports a range of In-House clinics including physiotherapy, ENT, ophthalmology, wet AMD and coil clinics. The role also involves liaising with hospitals and external providers, managing incoming calls and queries, and supporting the day-to-day running of the Clinical Services team.
About us
We are a large, busy practice with a supportive working environment and a committed, experienced team. We value our staff and are dedicated to their development.
You will be joining a large multidisciplinary team of administrators and clinicians across our three sites in Northgate, Blean and Chartham.
We offer the following benefits:
* Free on-site parking
Our dress code is business casual, with a colour scheme of black, white, navy, grey and light blue.
Job responsibilities
To provide a high quality administrative and secretarial service to clinicians and the In-house Clinical Services team. The post-holder will be responsible for clinical services bookings, clinic diary coordination, the accurate and timely processing of clinical correspondence and referrals. This includes preparing and formatting dictated documentation, submitting referrals through the appropriate pathways, managing EMIS tasks and maintaining clinic records in line with Practice procedures. The post-holder will liaise professionally with patients, clinicians and external providers to support safe, efficient patient care, and will support the smooth operational running of In-House Clinical Services in accordance with service contracts. The role requires a high standard of confidentiality, professionalism and attention to detail at all times. The post-holder will undertake any other reasonable duties consistent with the role, as required to support the needs of the Practice. The candidate must have excellent communication skills, a high level of accuracy and strong organisational skills. They should be able to prioritise time-sensitive referrals and correspondence, liaise professionally with patients, clinicians and external services, and maintain strict confidentiality. The post-holder must be able to work under pressure, use initiative, and support In-House Clinical Services team.
Qualifications
* GCSE English and Maths at grade C/4 or above (or equivalent)
* NVQ Level 2 or above in Business Administration or equivalent
Experience
* Previous experience in an administrative role
* Experience of working in a busy office environment
* Experience of dealing with telephone enquiries professionally
* Experience of managing and prioritising a varied workload
* Experience working in a GP practice or healthcare setting
* Experience using EMIS, Docman or e-RS
* Experience of processing referrals and clinical correspondence
* Familiarity with medical terminology
Skills & Abilities
* Commitment to maintaining strict confidentiality
* Professional and courteous manner
* Strong organisational and time management skills
* Excellent written and verbal communication skills
* High level of accuracy and attention to detail
* Proficient in the use of IT systems and Microsoft Office applications
* Ability to work both independently and as part of a team
* Ability to work under pressure and manage competing priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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