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Location: Surrey, UK - between Haslemere and Guilford
Department: Infrastructure team
Reports to: Senior DevOps Engineer
Security Clearance: Eligible for UK Security Clearance (SC) – Essential
This role is onsite 5 days a week in our Chiddingfold office.
Salary: £30,000 - £35,000 salary + benefits (see below)
About Sirius Insight
Sirius Insight is a UK-based innovator in maritime domain awareness, integrating proprietary AI with commercial sensors to deliver persistent, scalable surveillance solutions. Our platforms— INSIGHT, Pulsar, Quasar, Sentinar, and Nautar — support national and regional maritime security strategies through real-time data fusion and autonomous monitoring.
About the role
We are seeking a detail-oriented and proactive 2nd line support engineer to serve as a technical expert, diagnosing, investigating and resolving escalated tickets to provide consistent and high-quality service to our customers.
What you’ll do
* Provide remote hardware and software support for our locations around the globe.
* Engage in troubleshooting activities, following guidance and existing documentation.
* Assist with all stages of ticket handling and escalate when necessary.
* Work collaboratively with more experienced engineers to gain deeper insights into complex issues.
* Document solutions for other teams to follow, such as operations engineers and first line support.
* Utilize a ticketing system to update, communicate, and move work items to completion.
What we are looking for
* 3+ years of working on a support desk; this is not an entry-level position.
* Detailed knowledge of Windows and Linux (Ubuntu) operating systems
* Comfortable working with virtual machines in Proxmox or VMware.
* Strong network understanding of IP routing, switching and VPNs. Using vendors such as Ubiquiti Unifi, Meraki, Peplink, Tailscale or Teltonika.
* Previous experience working in a support desk environment, using ticketing systems (Zendesk, Freshdesk or Clickup).
* Proficient in Microsoft Office (Outlook, Word, Excel).
* Excellent information management skills. Strong attention to detail and the ability to prioritise tasks independently.
* Effective written and oral communicator.
Bonus if you have
* Bachelors degree in computer science or equivalent
* Source code management experience (Git, Github, Azure DevOps)
* Experience with programming/scripting in PowerShell, Python or Bash.
* MDM experience with Microsoft Intune.
* Certification in networking or infrastructure like CompTIA
* Maritime knowledge of radar systems.
* Participated in an on-call rota in the past.
Salary and benefits
* £30-£35k salary depending on experience
* + cash bonus paid twice yearly
* Equity participation through stock option plan
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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