Job ID: 27-0217 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda The Cybersecurity Analyst will support the timely delivery of Barracuda XDR services for our customer base. This includes security alarm analysis, troubleshooting and resolution of security incidents, and customer management. The cybersecurity analyst works among a skilled global SOC team to address security matters across Barracuda XDR customer base. This role supports 24x7x365 operations, including evening, weekend, and holiday shifts. What you’ll be working on: Perform daily operation of monitoring networks for security events/incidents to detect active threats, intrusions, and/or compromises. Respond to security alarms and analyze and escalate incidents by process or management. Engage on incident management and response efforts. Manage vulnerability scanning processes. Management of Endpoint Protection and Email Protection services. Tier one support of SIEM engineering. First line of operational support for requests with Barracuda XDR’s security services. Support general inquiries/requests relevant to security concerns and recommendations. Responsible for understanding the ever-changing global threat landscape and tracking changes in this area, as well as understanding the direct or indirect impact to the customer base by publishing threat advisories on a regular basis. Engage in proactive security efforts by conducting threat hunting, attack and defend exercises, threat (malware, vulnerability) research, etc. Continuously advance our SOC maturity through participation in our agile projects. Perform customer management by understanding, identifying, and mitigating issues with customers security. What you bring to the role: Excellent verbal and written communication skills Experience troubleshooting in a technical environment, Analytical thinking and problem-solving skills. Customer service skills, phone and remote support experience. Ability to work evening, weekend, and holiday shifts. Must be a quick learner. Proficiency with ticketing systems. Working knowledge of Windows, Linux, Mac operating systems. Experience with basic networking principles. Experience with incident response and analysis of attack vectors such as: Ransomware Business Email Compromise Phishing Botnet DDoS SQL Injection Supply Chain Attacks Mobile Threats Experience with common SOC tools such as: SIEM SOAR Other Log/Packet Analysis applications EDR Email Security Threat Intelligence Vulnerability Scanner Sandbox Environments Knowledge with cloud computing Programming skills preferred What you’ll get from us: A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options. LI-Hybrid