Description Do you have excellent analytical skills and experienced within financial industry? Then you found the right position for you! As a Control Manager within the Client Onboarding & Documentation (CO&D) team, you will work for the Issue Management and Advisory team lead. You will play a crucial role in the team's daily operations - the CO&D Global Controls Team is focused on ensuring a robust control environment for Wholesale Know Your Customer (KYC) Operations and Digital Document Services (DDS) teams through the proactive identification and timely remediation of risk. Job responsibilities Works closely with management and business to opine on emerging risks and controls necessary to mitigate operational risks Interfaces senior management in EMEA including Operations, GFCC teams Manages a portfolio of Issue management and advisory from control standpoint Uses data analysis and tools in root cause analysis of operational errors and control breaks to create a systematic approach Partners with Operations on the sustainable implementation of operational changes; provides guidance and advisory role on the risks and required controls needed to support large scale “Change” initiatives including Business Integrations Guides the team on data driven approach for business analysis, issue dimensions, change testing as applicable Partners effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to drive consistent and rigorous operational risk practices Creates a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols Advises on and continually reassesses key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment Ensures operational practices are following relevant risk standards, policies, and regulations to maintain an effective control environment Required qualifications, capabilities, and skills Relevant work experience in the Financial Industry Strong verbal and written communication skills with ability to influence others and build successful relationships Excellent analytical and research skills, detail oriented, ability to deep-dive and investigate issues to reach a successful resolution to applicable parties end to encompass and analyse large sets of data Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks Quality-focused work ethic with a strong controls mind-set Able to demonstrate flexibility and operate in a changeable environment