Receptionist/Administrator
Location: E16 Health
Hours: 37.50 hours per week
Salary: £24,960.00
About us
Operose Health delivers local primary care at scale. We aim to improve access, outcomes and patient experience while empowering our colleagues to be the best they can be for patients, each other and NHS partners.
Job Responsibilities
* Respond to patient queries and liaise with the wider primary care team.
* Manage appointment requests, signpost patients to our range of services and maintain patient records and confidentiality.
* Email, scan and code clinical correspondence.
* Process prescription requests.
* Utilise information systems to support efficient workflow processes.
Ideal Candidate
* Reception or customer‑care experience; excellent communication skills both spoken and written.
* Basic PC skills – Word, Excel, email.
* Ability to work within processes, procedures and maintain data security.
* Previous NHS experience is welcome but not essential.
Package and Benefits
* 27 days annual leave plus bank holidays pro rata.
* Access to a bespoke learning management system and annual formative clinical assessments.
* Opportunities to specialise and develop within a large primary care provider.
* Car benefit scheme specialising in electric vehicles.
* Cycle‑to‑work scheme.
* Travel season ticket loans.
* Discount cards.
* Employee wellbeing services including free yoga videos and a wellbeing app.
Qualifications
* Reception or customer‑care experience.
* Excellent communication skills.
* Basic PC skills – Word, Excel and email.
Disclosure
Applicants must be subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
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