Job description:
Overview:
CSA is a privately owned business dedicated to nurturing and developing high selective brands in the UK Travel Retail channel. Established in 1991, it is the foremost fragrance and cosmetics agency in the UK TR market. CSA's strength lies within its outstanding personnel team reflecting the company's ethos of retail excellence, passion, humanity and fun.
As a Beauty Consultant working under The Retail Academy you will play a pivotal role in supporting beauty brands such as L'Occitane, Sol de Janeiro, DKNY and Cartier a brand values and driving retail sales at Gatwick Airport.
Role Purpose/Mission:
· Represents L'Occitane, Sol de Janeiro, DKNY and Cartier brand values
· Drives retail sales to achieve defined targets
· Ensures each customer receives excellent customer service, suggesting the right product for them and recruit new customers to the brands
· Adhere to the Grooming Guidelines always and ensure the counter and merchandising is always to brands standards and guidelines
Sales
· Achieve or exceed agreed retail sales target
· Support and develop sales of existing products as well as launches as per defined retail plan
· Recruit new consumers by actively approaching browsing passengers and introduce them to LOccitane, Sol de Janeiro, DKNY and Cartier
· Always propose the complete services and try to increase IPT before closing the sale
· Use Samples / GWPS when available to drive sales
Service
· Ensure brands service standards are always adhered to
· Ask and listen to customer's needs and deliver the requested information on the brand and the products
· Maintain a good relationship with all colleagues and shop managers by supporting them in all aspects concerning your brand.
Product and Brand knowledge
· Proactively get brand and product knowledge by studying the training material provided
· Participate and keep up to date on the InTheKnow
· Participate actively in and attend all offered trainings and practice sales techniques
· Be able to communicate key features of all products
Point of Sale
· Ensure the product display strictly follows the provided planogram and all other brand VM guidelines
· Report out of stock or continuous low stock as well as overstock to the Retail Manager and attend stock surgeries in store for L'Occitane, Sol de Janeiro, DKNY and Cartier
· Always maintain a clean and immaculate counter
· Ensure all testers are clean and functional and displayed as per guidelines
· Liaise with the back of house team in DUFRY about MDQ levels and change accordingly for L'Occitane, Sol de Janeiro, DKNY and Cartier
· Display sales support material as per brand guidelines
Animations and Product Launches
· Actively introduce the promoted products to all passing passengers as per guidelines
· Support additional staff with commitment and product knowledge
Reporting
· Reports numbers and activities as agreed with Retail Manager
· Use the google forms to track personal sales and ensure it is completed at the end of each shift
Knowledge, Skills and Experience
* Business driver, inspiring people, strong team spirit
* Strong retail and sales experience
* Understands how to service customers
* Energetic and outgoing personality
* Passion for selling and customers
* Willing to follow guidelines and maintain them
Job Type: Part-time or Full-time
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Store discount
Experience:
* Retail Sales: 1 year (preferred)
*
Work Location: In person - Gatwick Airport
Minimum days of work required - 3 days per week
Job Type: Part-time
Pay: From £13.50 per hour
Expected hours: 30 – 48 per week
Benefits:
* Company pension
* Employee discount
* Flexitime
* Free parking
* On-site parking
* Store discount
Work Location: In person