1st line support engineer

Kickstart Your IT Career with a Thriving Managed Service Provider!
🚀 Do you have the passion, energy, and drive to excel in IT support?

If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems, delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks!

The Role
As the first point of contact for customers, you’ll be the bridge between users and the technical team—solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector.

🖥️ Job Title: 1st Line Support Technician
💰 Salary: £27,000 - £30,000
📍 Location: Redhill (own transport required due to location)
🎁 Perks & Benefits:
22 days annual leave (increasing to 25)
Performance-based bonus
Company laptop
Ongoing training & development
Regular team social events


Tasks

What You’ll Do
Be the friendly and knowledgeable first point of contact for customers
Log, manage, and resolve service requests using an IT Service Management tool
Develop customer guides, knowledge bases, and internal processes
Gain hands-on experience with Windows, Office 365, networking, virtualisation, software updates, and backup solutions


Requirements

What We’re Looking For
✅ MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications
✅ People Skills: You love helping others and value customer interaction
✅ Clear Communicator: Confident in explaining technical solutions in a friendly way
✅ Adaptable & Flexible: Willing to work occasional (paid) overtime as needed
✅ Organised & Detail-Oriented: Able to juggle multiple tasks efficiently
✅ Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment