Copello have partnered with an established engineering business based in Fareham, in the recruitment of a Senior IT Service Desk Technician. Please note candidates MUST be eligible for SC Clearance. Responsibilities: * Providing technical assistance for questions and problems * Responding to queries via chat, email, or phone * Resolve hardware and software issues, including installation, configuration, and troubleshooting of desktops, laptops, printers * Diagnosing system errors and other issues * Following up with customers to ensure full resolution of issues / requests * Installing or changing software to fix issues or fulfil requests * Remotely accessing hardware or software for clients to make changes and fix problems * Using an ITSM tool to manage IT tickets * Working with other IT team members to provide timely customer resolutions and to identify potential incidents * Building and issuing IT equipment * Assisting with production of IT Staff Rotas * Assisting with resolution of customer escalations and complaints * Assisting with the administration and improvement of the ITSM systems Skills and Experience: * Entry level qualification (BTEC, CompTIA, Degree or apprenticeship) in a computing related field * Working in a customer service/customer facing role – at least 2 years * Ability to perform remote troubleshooting and IT Assistance * Ability ...