Job Description
Job Title:
Operations Manager – Facilities & Cleaning Services
Location:
Flexible/Hybrid – Midlands based preferred (field-based audits required)
Hours:
Part-Time (25 hours per week over 4 days) - option for full time hours available.
Salary:
£16.00 per hour + holiday entitlement (20 days + 8 statutory)
Overview:
An exciting opportunity has arisen for an experienced and proactive Quality Manager to join a growing commercial cleaning and facilities service provider. This is a hands-on role ideal for someone who is detail-oriented, highly organized, and passionate about maintaining high standards in service delivery, compliance, and staff wellbeing.
Key Responsibilities:
Quality Management & Compliance
* Oversee and audit ISO 9002 and ISO 14002 quality systems.
* Conduct regular internal audits to ensure compliance across key processes.
* Ensure accurate invoice generation and procedural consistency.
* Monitor staff attendance using a mobile app-based system.
* Handle customer satisfaction monitoring through regular engagement.
Site Audits & Issue Resolution