Working hours: Monday to Friday
Responsible to: Customer Service & Compliance Manager
Location: Office based, Letchworth
Pay : £25,000- £27,000 per annum DOE
Holiday Entitlement: 25 days per year plus Bank Holidays
Job Description:
This is an exciting new opportunity to join our ever growing company, based in our brand new offices in Letchworth.
As a Service Coordinator at Drax, your role will involve managing and coordinating service activities to ensure efficient and effective delivery of services to customers. Your roles will include:
1. **Service Scheduling:** Schedule and coordinate service appointments, including assigning technicians, verifying customer information, and ensuring timely service delivery.
2. **Customer Communication:** Act as a point of contact for customers, providing updates on service schedules, addressing inquiries, and ensuring customer satisfaction.
3. **Resource Allocation:** Coordinate the allocation of resources such as equipment, tools, and personnel to optimise service delivery.
4. **Service Quality Assurance:** Monitor service delivery to ensure high-quality standards are met, troubleshoot any issues that arise, and implement corrective actions when necessary.
5. **Documentation and Reporting:** Maintain accurate records of service activities, including service reports, customer interactions, and other relevant documentation. Generate reports on service performance and key metrics.
6. **Team Collaboration:** Collaborate with internal teams, including technicians, customer service, and management, to streamline service processes and improve overall service quality.
7. **Continuous Improvement:** Identify opportunities for process improvement and efficiency gains in service delivery, and proactively implement solutions.
8. **Compliance:** Ensure compliance with company policies, procedures, and regulatory requirements related to service delivery.
9. **Training and Development:** Participate in training programs and professional development to enhance service coordination skills and knowledge.
Overall, as a Service Coordinator at Drax, you will play a crucial role in ensuring seamless and effective service delivery to customers, enhancing their overall experience with the company.
For this role we would like someone who has:
* Excellent attention to detail
* Able to work on own initiative
* Good level of understanding of Microsoft systems
* Be flexible and organised
* Be a team player
* Able to multitask
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person