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Assistant Property Manager
OA are recruiting for an Assistant Property Manager to join our client’s team as they continue to grow their client base.
You will need around 1-2 years of property management experience, responsible for overseeing reactive maintenance, raising job orders, and ensuring excellent customer communication. The successful candidate will promote customer service excellence by leading by example and ensuring the best customer experience.
Location:
Elstree, Borehamwood
Hours:
Full time, 9am – 5.30pm (Monday to Friday)
Salary:
Up to £30,000 depending on experience
Benefits:
* Wellbeing at work
* 23 days holiday + Bank Holidays (additional 4 days for festive closure)
* Annual discretionary bonus scheme
* Team socials
* Onsite parking
Key Responsibilities:
* Manage portfolio and ensure excellent customer service
* Respond to customer queries via email/call within 24 hours
* Oversee H&S, FRA, and legal compliance
* Action site reports, lift works; complete minutes/reports within 5 days
* Coordinate with Line Manager to meet deadlines
* Uphold company values and culture
* Obtain quotes and source contractors
* Create and sign contracts following s.20 regulations
* Maintain H&S and FRA signage
* Authorize expenditure and manage cash flow
* Develop and follow budgets with accounts
* Arrange meetings and send minutes within a week
* Authorize seller’s packs
* Ensure legislative compliance
* Verify asbestos reports
* Participate in training and team events
* Conduct site visits and update system within a week
Processing Duties:
* Manage insurance claims
* Communicate with leaseholders/residents about issues
* Obtain at least 3 quotes for orders over £400
* Coordinate with onsite staff and supplies
* Answer site queries and cover absences
* Archive reports, emails, contracts in Qube
* Send urgent updates via SMS/email
* Manage contractor contracts
* Conduct site visits, take photos, complete reports within 5 days
* Meet clients onsite for complex issues
* Build contractor relationships to reduce costs and improve service
* Contribute to newsletters
* Update meter readings
* Attend AGMs and meetings, send minutes
Skills and Experience:
* 1-2 years property management experience
* Knowledge of property management principles
* Self-motivated for improvement
* Strong interpersonal skills
* Proficient in QUBE and Windows (Word, Excel)
* Excellent communication skills
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