Our friendly Dealer Intro Fulfilment Executives are responsible for managing a client base daily. This role involves handling a mixture of administrative duties such as checking and verifying documents, making outbound calls to customers when necessary, and supporting customers at the end of their journey with assistance in completing finance documents and understanding their finance agreements.
You will work closely with partnered dealerships to meet their administrative needs, ensuring smooth payouts and addressing any queries about the process.
Hours are full-time, 37.5 hours per week, Monday to Friday between 9am-7pm. You will also work 1 in 3 Saturdays, from 9am-5:30pm on a rotating basis.
Responsibilities Include
* Assisting with pre- and post-sales activities, including document checking and verification.
* Managing a client base and collaborating with Business Managers to provide a seamless customer and dealer journey.
* Acting as a liaison between Business Managers and internal teams to ensure smooth processes.
* Supporting customers with document completion and understanding finance agreements.
* Arranging and uploading documentation, checking for accuracy, including proof of ID, errors, discrepancies, vulnerability, and fraud.
* Handling internal calls and email queries from departments, funders, and customers.
* Maintaining confidentiality of personal data and partnership information.
* Processing high volumes of work in line with company SLAs and quality standards.
* Collaborating with finance partners to provide final paperwork for approved payouts.
* Exuding confidence, enthusiasm, and energy in your role.
About You
* Experience in an FCA-regulated environment is preferred but not essential.
* Highly organized with excellent attention to detail.
* Experience working in a fast-paced environment.
* Positive attitude and willingness to learn.
About Us
* Bonus opportunities
* Subsidised onsite parking
* A great working environment with free fruit and juice bars
* Birthday off!
* Onsite gym
* Free transport to and from Piccadilly Train Station
* Free barista bar serving teas and coffees
* Excellent career progression
CarFinance 247 is an award-winning business located just outside Manchester City Centre. We focus on creating personalized, high-quality customer experiences through innovative technology, streamlined processes, and our dedicated team. We have exciting projects planned to strengthen our market leadership, and we are committed to attracting top talent.
As an equal opportunity employer, the 247 Group promotes diversity and inclusion and does not tolerate discrimination based on age, disability, sex, sexual orientation, pregnancy, race, religion, gender identity, or marital status. We encourage applications from all qualified individuals from diverse backgrounds.
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