Job Title: Driver Excellence
Location: Watford
Salary Range: £30,609 - £32,220
Application Deadline: Thursday 19 June 2025
Work Style: Hybrid, with at least three days per week at the Watford office. During training, new starters are required to be in the office 5 days a week until fully trained.
Job Summary
Support drivers by delivering excellent service through knowledge, education, and passion. Prioritize the driver experience and ensure high-quality interactions.
Key Responsibilities
1. Take full accountability for service delivery, exceeding KPIs and SLAs.
2. Manage interactions to completion, proactively following up as needed.
3. Respond professionally and accurately to all interactions.
4. Empathize with drivers to understand their needs and communicate effectively.
5. Manage internal and external systems, maintaining accurate information.
About Us
We are an award-winning car leasing company committed to sustainability and helping organizations offer eco-friendly mobility options. We support our employees with a focus on diversity, inclusion, and environmental responsibility.
Requirements
1. Excellent communication skills, polite and professional.
2. Inquisitive mindset with a desire to improve.
3. Strong organizational and time management skills.
4. Ability to prioritize and adapt to changing demands.
5. High accuracy and attention to detail.
Benefits
* Up to 15% pension contribution
* Performance-related bonus
* Share schemes and discounts
* 22 days holiday + bank holidays
* Wellbeing initiatives and parental leave policies
Our Commitment
We value diversity and are committed to an inclusive workplace. We welcome applications from underrepresented groups and offer reasonable adjustments during recruitment.
Join us to grow with purpose and help shape the future of financial services.
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