As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Responsibilities
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
Qualifications
- Knowledge and experience of either social housing, home ownership or the private rented sector
- A working knowledge of welfare benefits
- Excellent customer service skills
- Experience in income management or debt recovery/collection is advantageous, but not essential
- To be a self‑starter with a proactive approach and possess the ability to work without close supervision
- Effective decision‑making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
- Having a car and full driving licence is essential for travel
