Hunter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within thier site in Swindon
THE ROLE:
* Day to day management of the Workshop and Service department
* Improve and optimize on standards / performance of the service team through effective performance management and development
* Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
* Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
* Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times
* Increase efficiency, effectiveness and profitability of the depots
* Regular review resources in order to meeting all servicing requirements to ensure that key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors.
* Carry out internal audits to ensures depots are fully complaint in terms of both ISO and Health & Safety
* Reporting directly to directors and keeping all parties updated with constant communication
* Maximise commercial opportunities through developing and implementing campai...