ABOUT THE JOB
1. Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
2. Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
3. If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
4. You’ll embrace change and rise to the challenges of a customer focussed role
5. Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’
6. You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
ABOUT YOU
7. An understanding of what ‘excellent customer service’ looks like and confident to deliver
8. Strong commitment and drive to achieve goals
9. Team player who engages and collaborates at all times with customers and colleagues
10. An organised individual who takes pride in their work and how it’s delivered
11. Passion to work within tourism and actively grow and develop
12. Self–motivated individual who’s willing to act on feedback and takes ownership for their development
13. Determine and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
14. Grades 9 – 4 GCSE English and Math or equivalent are preferred
15. Flexibility to work variable shift patterns each week which could include evenings & weekends in line with customer demand and shop opening times. Shift patterns are normally shared 4 weeks in advance
ABOUT OUR OFFER
16. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
17. Competitive salary with a commission scheme that rewards you for exceeding targets
18. Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
19. An inclusive environment with a Culture of Care
20. Disability Confident Committed Company
21. Investment in your development, starting with an interactive web based workbook alongside your store induction
22. Pension scheme and life assurance.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit
If you require any further information regarding this opportunity, please email
To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.