A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business.
Main responsibilities
* To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
* To act as first line support for all helpdesk requests and incidents
1. Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
2. Install, configure, and maintain desktop and laptop PCs.
3. Support and troubleshoot issues related to telephone systems.
4. Provide support for audio-visual equipment, projectors, and video conference facilities.
5. Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool.
6. Conduct audits of computers to ensure all software is authorised and licensed.
7. Maintain an accurate inventory/database of IT hardware and software.
8. Liaise with third-party IT support companies and vendors as required.
9. Provide IT support to other offices as needed.
10. Perform any other IM or IM Admin related tasks.
11. Adhere to defined IT standards and procedures.
12. Purchase, Configure, install and maintain desktop and laptop PCs
13. Maintain an inventory/database of IT hardware and software
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