Location: Leatherhead | Function: Regulatory & Quality | Team: Pharmacovigilance (PV)
Zoetis is looking for dedicated professionals to join our Pharmacovigilance team. These roles provide critical technical and regulatory support for our products, ensuring quality, safety, and compliance while delivering excellent service to internal and external stakeholders.
Technical Advisor
Job Purpose
As a Technical Advisor, you will provide technical advice, guidance, and support on Zoetis products to both internal teams and external customers. You will manage product complaints, investigate issues thoroughly, and ensure timely resolution while maintaining compliance with internal SOPs and regulatory guidelines.
Core Responsibilities
Technical Issues
* Handle technical queries for Zoetis products internally and externally
* Provide guidance to sales and marketing teams
* Gather feedback from customers to inform future activities
* Contribute technical expertise to internal projects and working groups
Product Complaints
* Investigate and resolve product complaints and quality issues
* Conduct site visits if required
* Report quality issues to the Regulatory team
* Ensure compliance with SOPs and regulatory guidelines for adverse event reporting
* Maintain reporting timelines for all adverse reactions
Relationships
* Build constructive internal and external relationships
* Ensure issues reach positive and satisfactory resolution
* Strong written and verbal communication
* Stakeholder management and interpersonal skills
* Analytical and technical knowledge retention
* Customer focus and service orientation
* Organized, with effective time management and record-keeping
* Negotiation and influencing skills
* Keep your technical knowledge current
* Make decisions that support the business and brand reputation
* Build lasting relationships with customers
* Deliver commitments efficiently
* Collaborate across roles, regions, and species
Qualifications & Experience
* Bachelor's degree in veterinary, science, or related discipline
* IT literate (standard business software and regulatory systems)
* Experience in pharmacovigilance, animal or human health industry
* Post-qualification experience in veterinary practice or agriculture is desirable
Travel
Occasional travel may be required
* Make an impact on animal health worldwide
* Access opportunities for career development and learning
📩 Apply today or share this opportunity with someone who would be a great fit!
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About Zoetis
At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.
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