Role Overview
We have a fantastic opportunity for an experienced and professional, Area Administrator to join our team. This role covers Gateshead on a 30‑hour contract with flexible start time over 5 days, the post will be office based. We’re looking for an organised, motivated administrator who shares Mencap’s values and wants to make a real difference. This is a varied and busy role supporting Service Managers and Area Operations Managers who lead services for people with a learning disability. You’ll provide day‑to‑day administrative support, manage office systems and phone lines, and help develop smarter digital ways of working. You’ll liaise with HR, Payroll, Training, IT and Resourcing teams, coordinate and report on key data, and deliver a professional, high‑quality service to our management team – helping ensure the best possible support for the people we support. You’ll thrive in this role if you’re flexible, confident juggling multiple tasks, and have strong written and verbal communication skills.
Key Responsibilities
Provide daily administrative support to Service Managers and Area Operations Managers; maintain office systems and phone lines; gather and report key data; manage communications and scheduling; contribute to the development of digital ways of working.
Qualifications and Skills
* Strong typing and Microsoft Office skills
* Experience drafting letters and reports
* Previous admin support experience (ideally supporting managers)
* Confident telephone and message‑handling skills
* Experience taking meeting notes
* Recruitment experience (desirable, not essential)
Benefits
Access excellent development opportunities through our award‑winning Learning & Development team, plus a generous benefits package including pension and Mencap Extras – offering discounts, cashback and wellbeing perks. 24 days of paid holiday plus bank holidays (pro‑rata) along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.
Unfortunately, Mencap is unable to offer sponsorship for this position as the role is not eligible under the current skilled worker visa guidelines issued by the Home Office.
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