Overview
The Night Assistant Front Office Manager role at LGH Hotels Management Ltd.
We are looking for a poised and proactive Night Assistant Front Office Manager to help lead our front-of-house operations through the twilight hours, ensuring every guest feels safe, seen, and supported.
The Opportunity
St Martins Lane Hotel. The hotel stays quietly alive at night, welcoming late arrivals, preparing for early risers, and maintaining high service standards during overnight hours.
Your Role
As Night Assistant Front Office Manager, you’ll be the right hand to the Night Manager and a guiding presence for the overnight team. You’ll ensure smooth operations, support your colleagues, and deliver exceptional service with calm confidence—no matter the hour.
What You’ll Be Doing
* Support the Night Manager in overseeing front office operations during the night shift.
* Lead and motivate the night team, including reception, concierge, and security.
* Handle late check-ins, early departures, and guest requests with warmth and efficiency.
* Assist with night audit procedures and prepare reports for the morning handover.
* Respond to incidents or emergencies with professionalism and care.
* Ensure all public areas remain secure, clean, and guest-ready.
Benefits
* Employee discounts on bedroom rates across our Best Western hotel portfolio.
* Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
* Eye care, free legal & money advice, counseling sessions, and hospital & death benefit plans.
* Cycle to work scheme and wellbeing resources.
* 24/7 advice and support line and team recognition programs.
* Free meals on duty.
Ideal Candidate
* Experience in a front office or supervisory role, ideally in a luxury or lifestyle hotel.
* Guest-first mindset with a reassuring, professional demeanor.
* Strong communication, problem-solving, and organizational skills.
* Familiarity with hotel systems and night audit procedures.
* Flexibility to work overnight shifts, weekends, and holidays.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels.
About Us
LGH Hotels Management Ltd is growing a portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are committed to shaping the future of the UK hospitality industry and inviting you to join our dynamic team.
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