Job Purpose: Responsibility for updating international/national customer pricing and customer product information. Processing sales orders and shipments and ensuring customer expectations are exceeded throughout the season. Key Duties and Responsibilities: Customer Relationship Support: * * Maintain and update external customer databases, ensuring all information is accurate and up-to-date. * Maintain and update internal customer pricing. * Creation of new customer accounts within SAP ERP system. * Respond to customer inquiries and provide assistance with product information/image requests. * Maintain strong relationships with existing clients to foster loyalty and retention. Order Management: * * Process incoming sales orders efficiently and accurately. * Obtain credit approval from nominated wholesalers. * Support allocation and release of sales orders to distribution centre. Collaboration with External Sales Team: * * Support the sales team with administrative tasks, including supplying order/product information. Document Management: * * Organize and maintain physical and electronic files related to customers and sales orders. * Ensure compliance with company policies in all documentation processes. Continuous Improvement Initiatives: * * Identify areas for process improvement in commercial sales administration and propose solutions. Qualifications: * Previous experience in sales administration or relevant administrative roles. * Strong organizational and multitasking skills. * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software. * Excellent communication skills, both written and verbal. * A proactive approach and the ability to work independently as well as part of a team. Person Profile: * Persuasive * Self-motivated * Happy to use own initiative * Organised * Good team player * Good verbal and written communicator