Workforce Information Analyst, Integrated Urgent Care (IUC)
At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve and are the commissioned provider for NHS 111 Call Centre services across the Yorkshire, Humber, and Northern Lincolnshire regions.
In line with our ambition to continuously improve the service we can offer an exciting opportunity for a Workforce Information Analyst within our NHS 111 Workforce Team. This role is fundamental in ensuring that we have the right resource available at the right time to meet patient demand. Applicants must have an understanding of the planning cycle, specifically in Forecasting and Capacity Planning.
Main duties of the job
The post holder will be responsible for providing insights into patient demand and aligning this to the capacity plan and annual business plan.
Reporting to the Workforce Team Manager, you will be responsible for:
* Managing a calendar of activities which ensures all key components of the forecast, budget, capacity plan and recruitment processes are completed on time, to the required standard and follow the agreed design principles/framework
* Responsible for effective use of resources and for service planning, in line with the agreed service operational plans
About us
Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.
* Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
* 27 days annual leave, increasing to 33 with service.
* Contributory Pension.
* Car lease and other salary sacrifice schemes.
* Dedicated employee assistance and counselling service.
* Opportunities for research participation, career progression and ongoing development.
* Well respected, committed and supported staff networks for our workforce.
Check out our YAS One Team Simulation!https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html
Job responsibilities
To succeed in this role, you will have:
* Contact Centre experience within an operational environment with experience in Forecasting and Capacity Planning.
This vacancy could close early if we receive sufficient applications. If successful at the shortlisting stage there will be an assessment and interview held at the Call Centre in Wakefield.
Person Specification
* Effective engagement and influencing skills
Qualifications/ Knowledge
* Knowledge of scheduling, forecasting and planning principles
* Excel based modelling and rotation building
* Experience in an industry standard WFM solution
* Numerical reasoning, attention to detail and accuracy. Analytical and statistical methodologies and data visualisation techniques
Experience
* Previous experience as a workforce/business analyst, developing clear and concise workforce information reports with statistical analysis
* Experience in developing and implementing policies, procedures and working practices
* Experience of using workforce optimisation software and administration
* Experience of using workforce optimisation software and administration
* Strategic business planning experience e.g. Erlang C planning models, shrinkage management
* Business modelling experience within an operational environment
Personal/Other
* Ability to develop effective working relationships and demonstrate professional credibility with colleagues at all levels
* Self-motivated - able to work on own initiative and work effectively as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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