Role overview:
Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW
Permanent
Full Time
Grade 1
Salary - £25,521 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10%
Working Hours/Shift patterns - 40 hours per week, Monday to Friday: 9:00 AM – 6:00 PM
At Currys we’re united by one passion: to help everyone enjoy amazing technology.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs.
No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you!
Role overview:
As part of this role, you’ll be responsible for:
• Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc
• Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers. You’ll sometimes need to think outside of the box!
• Establishing rapport and building relationships with our customers and whilst keeping data safe following the correct compliance procedures
• Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout
You will need:
• Excellent customer service skills
• Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• Strong attention to detail and accuracy
• Resilient, organised, and able to work in a fast-paced environment
• Able to prioritise workload across several work streams
• IT skills to be able to use Microsoft Office and our inhouse IT systems
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays
Why join us: