Job Description
Big Bus Tours is the world’s largest privately owned open-top bus tour company, present in 28 famous cities including London, Dubai, Paris, New York & Singapore - along with a few you might not expect. Growing at a rate of two to three new cities a year, it is our vision to be the Number 1 ‘thing to do’ in every world-famous city.
The Customer department at Big Bus Tours is a small team with a wide remit. They look after Big Bus’s online reputation, the global frontline customer service training program, Audio Experiences (the content our customers listen to on the bus), as well customer service with our outsourced team we call the Hub. The Hub handles inbound queries and complaints from Big Bus customers via email and chat, responds to reviews, sells tickets, monitors some of our socials, and performs various processes for the in-city and central support teams at Big Bus.
Your role in the Customer team will be supporting our Hub agents, maintaining our ticketing, knowledgebase and AI systems, reporting on the department, suggesting and implementing process improvements, and stepping in and arranging service recovery in cases where we have really got it wrong. We’ll call on you to contribute to a range of tasks from projects to administration. Quick thinking, top communication and impressive computer skills will be critical to your success; y...