Go back South London and Maudsley NHS Foundation Trust
Head of Operational Implementation
The closing date is 02 July 2025
South London and Maudsley (SLaM) is on an ambitious journey to ensure its services deliver outstanding mental health care, responding to the needs of the communities it serves - across all settings.
This post will be responsible for working across directorates and executive portfolios to ensure operational services are optimised and work to continuously improve, develop and respond to needs.
This work will range from specific pathway or service work to deliver operational improvement initiatives, to leading cross-cutting enabling work to support high quality service delivery such as productivity, data quality, development of new ways of working, establishing partnerships and integrated, and/or model redesign (bringing in wider Trust support).
The post holder would be expected to work with teams across the Trust and across the South London system. It will work to the Chief Operating Officer's office, whilst being required to work closely with other key executives, including matrix-reporting to the Director of Strategy and Transformation on some initiatives and working in close collaboration with the Head of PMO and Head of Transformation within the Trust.
Main duties of the job
Responsible for ensuring the implementation of work to develop, improve and optimise operational services across the Trust.
* To lead major work across directorates and with partners on the implementation of a range of areas of focus that develop, improve and optimise operational services across the Trust.
* Work to understand challenges and needs in current services using data and engagement.
* Work to design and implement initiatives at the right scale with the right resource that will address challenges and optimise them.
* Co-produce plans with stakeholders and professional groups.
* To jointly lead on the feasibility alignment of services, reviewing the demand and capacity within the trust to help design the right provision for the future.
* To work within Trust and wider processes to get consensus, buy-in and sign off across portfolios including ensuring clear articulation of new/revised models.
* Holds a strong understanding of mental health services, the direction of travel both locally and nationally, and able to navigate conflicting priorities in the design and development process.
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.
There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you are valued and appreciated, therefore we have a comprehensive benefits package on offer.
Some of our amazing benefits are highlighted here:
* Generous pay, pensions and annual leave.
* Work life balance and supportive of a range of flexible working option
* Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programme
* Car lease, our staff benefits from competitive deals to lease cars
* Accommodation, our staff benefits from keyworker housing available which is available on selected site
* NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
* Counselling service
* Long service award
* Cycle to work schem
* Season ticket loan
* Staff restaurants
Job responsibilities
To work flexibly across the portfolio, recognising this may mean rapid reprioritisation based on need
To cover where appropriate for other members of the team
The post holder may be required to undertake additional duties appropriate to the pay band.
The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development of the post holder
See JD for full details
Person Specification
Education and Qualifications
* Master's level education in a relevant subject or equivalent post-graduate experience
* Evidenceof continuing professional development.
Experience
* Experience of managing budgets and resources effectively
* Experience of leading and managing change to deliver organisational goals
* Strong understanding of the national policy particularly related to inpatient quality transformation
* Experience of transformation and innovation for pathways for mental health
* Experience working across health and social care and working to integrate wider partners such as VCSE in pathway delivery
* Experience working to implement national initiatives for mental health
Skills and Knowledge
* Excellent report writing and presentation skills and proven ability to evaluate services and present findings to stakeholders
* Leadership skills especially the ability to lead and manage change through influence without direct management
* High level competency in using Information Technology (word, excel, access, PowerPoint etc), especially spreadsheets and databases, to analyse and interpret complex data
* Able to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
* Knowledge of recent legislation affecting the NHS and local authority.
Personal Qualities
* Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary.
* Able to easily gain the trust, confidence and respect of service users, their relatives, and staff of a variety of levels and disciplines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South London and Maudsley NHS Foundation Trust
Address
South London and Maudsley NHS Foundation Trust
£82,462 to £93,773 a yearper annum inclusive of HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
Job locations
South London and Maudsley NHS Foundation Trust
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