Position: Major Incident Manager / ITSM Process Manager
12 Month Contract
Fully Remote
£525 per day (Inside IR35)
Experience Required: -
* Strong knowledge of ITIL practices and incident management frameworks.
* Lead technical and business discussions to support incident resolution efforts.
* Service Now
* Develop and execute mitigation strategies for identified risks.
* Manage and report on end-to-end process activities, ensuring efficiency, accuracy, and adherence to ITIL principles.
* Document, maintain, and continually improve the process map.
* Identify areas for process optimisation and implement improvements.
* Conduct root cause analysis for process-related issues and develop effective resolution plans.