Customer Service Advisor
Location: Shelton, Shrewsbury
Pay: £14.37/hour (£27,647.88 PRO-RATED) + unlimited overtime (time & a half)
Hours: Between 8am–6pm weekdays + 1 in 4 Saturdays (8am - 2pm, with a weekday off)
Training: Monday to Friday, 9am - 5pm
Contract: Up to 12 months (with strong temp-to-perm potential)
The Role:
Join our Customer Service team and be the voice of support for customers dealing with leaks on their private pipework. You'll be phoning customers, arranging visits, and guiding them through repairs from start to finish, keeping things clear, calm, and customer-focused.
What You'll Do:
* Take full ownership of customer cases, from first call to resolution.
* Explain responsibilities clearly and support customers every step of the way.
* Schedule repair jobs and manage contractor visits.
* Handle queries, complaints, and payments with professionalism and empathy.
* Keep records accurate and up to date across multiple systems.
What We're Looking For:
1. Call centre background and excellent communication skills.
2. Tech-savvy and confident using multiple systems/screens.
3. Great at managing your time and staying organised.
4. A positive, can - do attitu...