Income Management Officer - Arrears
ExtraCare Charitable Trust
Binley Business Park, Binley, Coventry, CV3 2SN
Role Details
* Position: Income Management Officer - Arrears
* Hours: 37.5 hours per week (permanent)
* Salary: £29,101 per annum
* Location: Binley Business Park, Binley, Coventry, CV3 2SN
Benefits
* Hybrid/flexi-working model
* 25 days annual leave, plus bank holidays
* Enhanced maternity & paternity allowance
* Up to 9% employer pension contribution (5% employee)
* Eligible for Blue Light Card discounts
* Attendance reward
* Free life insurance
* Buy and sell holiday
* Cycle2work scheme
* Employee assistance programme
* Free use of on-site gym
Responsibilities
* Take action to prevent arrears and to recover resident rent and other debts owed to the Trust in accordance with ECCT Policy and Procedures.
* Collect outstanding arrears through face‑to‑face and telephone communication with residents.
* Provide advice and guidance with respect to rent arrears, in conjunction with Welfare Benefits Advisors and Housing Officers.
* Liaise with residents, applicants and their representatives concerning any aspect of Income Management.
* Establish sustainable repayment arrangements from residents with the primary objective of maximising income and recovering debt.
Qualifications
* Experience of working in an account reconciliation environment.
* AAT qualification or experience of double‑entry bookkeeping.
* Advanced Excel skills, able to interpret and analyse data from spreadsheets.
* Experience of dealing directly with the public and delivering high quality customer care.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.
This post will be subject to two satisfactory references, medical clearance, and Home Office right to work clearance.
Closing Date: Sunday 4th January 2026
It is anticipated interviews will take place in January 2026
Apply
Don't miss out! Click "apply" now to make a difference to the lives of older people as our Income Management Officer (Arrears).
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