Security Officer Role - Mitie
Location: Royal Berkshire Bracknell Clinic
Job Type: Full-time
Shift Rota: 2 Day Shifts, 2 Night Shifts then 2 Days Off (12Hour Shifts)
Company Description
Mitie was founded in 1987 and is the UK's leading facilities management and professional services company. It serves a large and diverse client base, including banks, retailers, hospitals, schools, and government offices.
* Over 49,000 employees
* 100+ office locations
* Thousands of customers across the UK
Company Values
Delivering the exceptional, every day
Our Purpose: Our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
Our Promise to Our People: A workplace where you can thrive and be your best every day.
Our Promise to Our Customers: A trusted partner creating exceptional environments, adding value every day.
Core Values & Culture
* We are one Mitie: We work together to deliver a seamless, unrivalled service and support both customers and colleagues.
* Integrity and Trust: These are at the heart of everything we do. We treat others with respect and represent the company with pride.
* We go the extra mile: We solve problems, improve processes, and always keep our promises.
* Diversity makes us stronger: We value different backgrounds and perspectives—everyone has a voice.
* Customer-focused: We act as a trusted partner, putting customers at the centre of everything.
Key Behaviours
* Knowledge of relevant security procedures
* Excellent customer service
* Strong teamwork
* Health & safety awareness
* Effective communication skills
Main Duties
* Maintain a professional presence: determined, trustworthy, attentive, and approachable
* Welcome clients and visitors warmly
* Issue and manage ID badge's
* Operate:
o Phones
o Emails
o IT systems
o CCTV
o Alarm systems
o Access control (doors and car park)
* Monitor and respond to:
o Suspicious activity
o Potential criminal behaviour
* Maintain control of incidents until emergency services arrive
* Record, report, and elevate incidents to the Account Manager
Person Specification
* Strong team player with a positive attitude
* Ability to work independently
* Previous security experience preferred
* Flexible approach to working hours
* Excellent customer service skills
* Willingness to go above and beyond for clients and visitors
* Strong written and verbal communication
* Ability to remain calm under pressure
Knowledge & Requirements
* Understanding of:
o Health and Safety at Work Act
o Criminal and Civil Law
o Police and Criminal Evidence Act
* SIA Licence (Door Supervision or Security Guarding) - Essential
Additional Information
* Equal opportunities employer
* Strong focus on diversity and inclusion
* Commitment to employee growth and development
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