Homelessness Project Manager | Housing Justice | CharityJob
About the Role
We are seeking to hire an outgoing, confident leader who is skilled in public speaking and influencing people, to ensure the smooth running and development of Citadel projects across London, working as part of a friendly remote team of Citadel and Housing Justice staff across Wales and England.
The successful applicant will support the two teams of three Coordinators in building their local projects: recruiting and supporting volunteers, building referral partnerships and coordinating support for individuals. They will have overall oversight of the projects, assisting the Coordinators to overcome any local barriers and working with them to develop strong local partnerships. The successful applicant will proactively seek out opportunities to build partnerships, promote the projects and support their continuous improvement and sustainability.
They will have direct line‑management responsibility for six Coordinators working in North‑East and South‑East London and will support them to perform their duties to a high standard, providing guidance and development opportunities through line‑management and regular supervisions, while fostering a supportive and inclusive team culture and consistent approach across all projects.
The Citadel London Manager will manage relationships with our funders. They will oversee the projects and their management, including regular impact monitoring, reporting, and budgets. They will support the development of Citadel in London through identifying and pursuing funding and growth opportunities, and developing strong working relationships with local and national partners (including local authorities).
Duties and responsibilities
Leadership and team management
- Oversee and provide supportive line management to enable the work of the frontline Coordinators in North‑East and South‑East London, including through regular one‑to‑one and team meetings.
- Act as a senior member of the Housing Justice leadership team. This includes delegating for and representing the Head of Citadel in their absence.
- Actively foster an inclusive team culture and consistent approaches across a dispersed Citadel team through regular check‑ins, in‑person meetings/away days and joint work and coordination across Citadel projects.
Project management and oversight
- Ensure effective project management and delivery in line with project objectives.
- Manage reporting of project outcomes in line with the funder’s requirements, including monthly/quarterly reporting completed on time.
- Ensure budgets are up to date and accurate, addressing any underspend/overspend, and reporting to the finance team and Head of Citadel regularly.
- Monitor and manage risk associated with project delivery and work with the team to mitigate any possible risks.
Data, reporting and communications
- Gather and collate accurate outcomes data from across the project, to provide regular reports to funders, delivery partners, the senior leadership team, and the Housing Justice Board of Trustees.
- Support the development of an evidence base to demonstrate the outcomes and impact of Citadel/Community Connectors.
- Work with colleagues to effectively communicate the outcomes and impact of the projects, including through print and digital media, social media and local channels.
Stakeholder engagement and partnership development
- Work closely with the relevant funders, local authorities and partners in the delivery and development of Citadel in London, building and maintaining a strong positive relationship with all partners.
- Lead opportunities to involve the voice of those with lived experience to help shape and develop the project.
- Support the ongoing development of Citadel, including by exploring different approaches to delivery and developing resources to share the model.
Fundraising
- Secure ongoing funding for the project through engagement with existing funders, identifying appropriate sources of funding and managing applications.
- Support Coordinators’ local fundraising activity to support individuals.
Compliance and safeguarding
- Ensure that safeguarding and incident management procedures are followed and concerns reported and escalated appropriately.
Policy
- Monitor relevant policy developments and engage with relevant local strategic and policy-making activity.
Direct work with volunteers (and the people we support)
- Although not the focus, as a management role, there may be some requirement to be involved in the supervision, training and recruitment of volunteers and the direct support of individuals referred to the service alongside the Coordinators. Flexibility to emerging demands of the role is important.
Other duties
- Perform any other duties consistent with the role and or reasonably required by the Head of Citadel.
- Attend and engage with cross‑organisation Housing Justice meetings.
- The role will necessitate regular travel to meetings/events across London and working in the Housing Justice office (Vauxhall). There will be some instances in which travel elsewhere in England will be required. Travel and subsistence costs incurred due to your duties at work (outside of travel to the office, or equivalent travel within London) can be claimed back. Some evening or weekend work may be necessary, for example to run events.
