Overview
Gas and Heating Breakdown Engineer. Keep homes safe, warm, and compliant across our property portfolio. Location: Chesham & High Wycombe travel.
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the Role/team: Due to growth within our Direct Labour Operations (DLO), we’re excited to announce three new positions within our Gas and Heating Breakdown team. You’ll play a vital role in ensuring our homes are safe, warm, and compliant by delivering gas servicing, diagnostics, and repair services to our customers. You’ll work independently across our extensive property portfolio, delivering first-class solutions with a focus on excellence. We’ll equip you with everything you need to succeed, including a fully stocked van, fuel card, mobile phone, tablet, PPE, and branded workwear.
Responsibilities
* Perform gas servicing, diagnostics, and breakdown repairs across domestic appliances
* Ensure compliance with health and safety legislation and company policies
* Deliver excellent customer service with a focus on achieving first-time fixes (95%)
* Manage van stock and equipment effectively
* Accurately complete job paperwork and reports
* Travel across our operating area including Buckinghamshire, Bedfordshire, Berkshire, Cambridgeshire, Hertfordshire, Oxfordshire, and surrounding regions
What We’re Looking For
* Must haves: Proven expertise in gas breakdowns across a variety of appliances
* ACS Gas Qualifications: CCN1, CENWAT, HTR1, CKR1, CPA1
* Competence in electrical work relating to heating systems
* Strong problem-solving skills with a methodical approach
* Full valid manual driving licence
Nice to haves: Unvented G3 qualification
For added brilliance: Confidence working independently across a mobile patch. Passion for delivering safe, warm homes and excellent customer service. Social housing experience.
Benefits
* Annual salary: £43,576 per annum
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme up to 9.5% employer contribution via salary sacrifice
* Family-friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover)
* Life cover and income protection
* Flexible working modern offices, free parking & EV charging
* Additional benefits: 30 qualified Mental Health First Aiders, car leasing via salary sacrifice, funded training and apprenticeships, 3 volunteering days, peer-recognition rewards, paid professional subscription (one per year)
* Working hours: Monday to Friday, 08:00 – 17:30; overtime and out-of-hours rota with potential to boost base salary
Our Commitment
We are committed to creating an inclusive workforce, reflecting the diversity of the communities we serve. We encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ community and people from underrepresented groups. Accessibility and adjustments: we are committed to providing reasonable adjustments throughout our recruitment process and will endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 01/02/2026
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