Job Vacancy: Service Charge Specialist
Location: Houghton Regis and Bedfordshire - Hybrid working
Schedule: 5 days/week, 7hrs/day
Basic DBS is required.
Role Purpose:
As a Service Charge Specialist, you will work closely with the Service Charge Area Manager to handle customer enquiries and complaints. This role is not a Service Charge accountant position, rather focusing on providing support and guidance regarding service charges and general housing management.
Key Responsibilities:
- Ensure the accuracy and transparency of rent review, service charge estimates, and expenditure summaries.
- Provide guidance and advice to colleagues on rents, service charges, and general management.
- Deliver excellent customer service by resolving enquiries and complaints promptly and efficiently.
- Analyse expenditure and forecast future costs, identifying areas where costs cannot be recovered.
- Contribute to the creation of tenancy and lease terms by providing accurate information on rent and service charge calculations.
Success Metrics:
- Deliver exceptional service to customers by assisting with the preparation of new scheme estimates, auditing, and summaries of expenditure.
- Provide 'First Point of Contact' resolution to customers by offering advice on rent and service charge enquiries.
- Collaborate with colleagues to ensure timely resolution of rent and service charge disputes, queries, and complaints.
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