Role Title: UX Writer - Financial Services
Location: Manchester - Onsite 2/3 days a week
Duration: 06/01/
Pay Rate: £ (Umbrella)
Key Responsibilities
. Design and write clear, concise, and accessible content for onboarding forms and account opening journeys.
. Collaborate with UX and UI designers to align content with interaction design and visual hierarchy.
. Create and maintain content patterns and guidelines that support consistency across journeys.
. Translate complex regulatory or operational requirements into user-friendly content.
. Contribute to the development of correspondence templates (eg confirmation emails, rejection notices).
. Conduct content audits and usability testing to validate content effectiveness.
. Work within agile teams to deliver iterative improvements based on user feedback and business needs.
Essential Skills & Experience
. Proven experience as a UX Content Designer, UX Writer, or similar role.
. Strong portfolio demonstrating content design for digital forms, onboarding flows, or transactional journeys.
. Familiarity with GOV.UK content design principles and accessibility standards.
. Experience working in agile, cross-functional teams.
. Ability to simplify complex information and write for diverse audiences.
. Comfortable using design tools (eg Figma, Sketch) and content management systems.
. Excellent stakeholder communication and facilitation skills.
Desirable
. Experience in financial services or regulated industries.
. Familiarity with tools like Experian PCCA or Hopewiser for address validation and personalisation
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.